Refund policy

This Refund policy explains when you may receive a refund for payments made to Simplicity Visa ("we", "us"). It applies together with our Terms of service. We aim to be fair and clear about what can be returned at each step of your application.

1. What you pay for

Your order is usually made up of two parts:

• Government or official fee: the amount due to the destination country's authority or their system. We collect this on your behalf and pay it forward when your application reaches that stage.
• Simplicity Visa service fee: our fee for assistance, review, tooling, passport scanning, and support through the steps you see in your dashboard (draft, payment, processing, outcome).

Those parts may appear as one charge at checkout; internally we treat government and service components according to this policy and your application status.

2. Refunds and your application stages

Eligibility depends on how far your application has progressed. Statuses you may see include draft, payment pending, paid, processing, approved, delivered, rejected, or cancelled.

Before we start meaningful work

If you cancel before payment, there is nothing to refund. If you paid but we have not yet begun substantive processing (for example we have not yet committed your government fee to the authority and have not completed our review workflow for submission), you may qualify for a full or partial refund, typically including the service fee and any government portion we have not yet remitted. Contact us as soon as possible with your application ID.

After payment, while we prepare or submit

Once we are actively preparing your file or have submitted it to the government portal, the service fee is usually non-refundable because review, data entry, and submission work has been performed. If the government fee has not yet been paid to the authority, we may still be able to refund that portion only. Each case depends on timing and the destination's rules.

After submission to the government

Once the official fee has been paid to the government or the application is in the authority's queue, government fees are not refundable in almost all cases. The service fee is also generally retained because our work to prepare and submit the application is complete from our side.

Approved, delivered, or visa issued

When your application is approved, your eVisa or document has been delivered, or the service is otherwise complete, refunds are not available, including for change of travel plans or unused visas.

Rejected by the government

If the issuing authority rejects your application, fees paid to the government are usually non-refundable under that authority's rules. We may review a partial credit or refund of our service fee on a case-by-case basis, for example where we agree an error on our side affected the outcome. This is not guaranteed. Email us with your application ID and any official notice you received.

Cancelled applications

If we or you cancel an order before work is completed, we will apply this policy based on the stage reached at cancellation. Duplicate charges or obvious payment errors should be reported immediately so we can correct them.

3. What we do not refund

• Government or official fees after they have been submitted to the authority.
• The service fee after we have performed review, preparation, or submission work, except where we agree otherwise in writing.
• Costs arising from incorrect information you provided (for example wrong passport data or travel dates), missed deadlines, or failure to respond to our requests.
• Add-ons or third-party services (such as airport fast-track) once those providers have committed or delivered, unless the add-on's own terms allow a refund.

4. How to request a refund

Email help@simplicityvisa.com from the address on your account if possible. Include:

• your application ID or order reference;
• a short description of what happened; and
• any receipts or official notices (for rejections).

We will confirm eligibility under this policy and respond within a few business days. Approved refunds are sent through Stripe to your original payment method when possible. Your bank or card issuer may take additional days to show the credit.

5. Chargebacks and disputes

Please contact us before opening a payment dispute or chargeback. Disputes freeze our ability to help you quickly and may complicate your application file. We take fraud seriously; abusive chargebacks may affect your account.

6. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Services after an update means you accept the revised policy for new purchases.

7. Contact

Questions about refunds: help@simplicityvisa.com.